Reference

Privacy Policy for Your Account Data

Our Privacy Policy explains how pollo188 handles the details connected to your account, wallet status and device access.

Account detailsWallet recordsDevice accessPolicy choices

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How Wallet Data Fits This Policy

pollo188 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your wallet details are used to match an account with the payment route you select, not to create an unrelated profile. For example, a DANA or QRIS deposit can create a reference, amount, status and time record so we can investigate a missing balance; OVO and

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GoPay selections follow the same account-led process. Bank transfer and virtual account records may include the receiving bank route, including BCA, BRI, Mandiri or BNI. We retain only what is needed for account operation, fraud checks, disputes and legal duties. Access and eligibility depends on local
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law, and our policy wording applies where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Get Privacy Help Beside Wallet Support

A clear contact path helps when you need a copy, correction or explanation about data connected with your account.

DATA PRACTICE

Account, Device and Wallet Controls

We handle this policy area through practical account controls rather than broad promises. Login activity, phone verification and wallet references help us identify the correct account when you ask for help.

Data use

We use account details to provide login access, connect your selected wallet route and respond to a support request. Game activity such as an opening of Live Dragon Tiger Diamond may be linked to your account record for session, dispute and security checks, not for an unrelated purpose.

Cookies and sessions

Cookies and similar session tools help remember a signed-in browser, preserve a selected account path and detect unusual access. On mobile, closing the browser can end a session or remove local settings, so you may need to complete phone verification again at the next login.

Account security

We use login details, phone verification and device signals to reduce account takeover risk. Never send us your password, wallet PIN or one-time security code. If a new device opens your account unexpectedly, sign out, change the account credential and use the privacy contact route.

Record retention

We keep account, wallet and support records for the period needed to operate services, resolve disputes, detect misuse and meet duties that apply where local law permits. When a record is no longer needed for those purposes, our process is to remove or separate it.

Your requests

You can ask us to access, correct or clarify account data through the support path after login. Include your account identifier and the specific field or wallet reference involved. We may verify your phone before releasing details or applying a requested change.

Who receives data

Data may be shared only with parties needed for the stated account task, such as a payment route handling a DANA, QRIS or bank transfer reference, or a service provider helping secure login. We do not ask those parties for your private wallet credential.

Privacy Policy Questions for Indonesia Accounts

These Privacy Policy answers address the account and wallet questions you may have before opening an account or requesting help. We keep the process tied to specific records: a phone verification step, a mobile session, a QRIS reference or a selected game area. If your situation is not covered, use the support path connected to your account and describe the exact data concern.

The pollo188 Privacy Policy covers account details, phone verification, device sessions, cookies, wallet references, support messages and activity connected with your account. It also explains why we use those records for access, security, dispute handling and duties that apply where local law permits.

No. The policy permits us to keep a DANA or QRIS transaction reference, status, amount and time when needed to match account activity. Your wallet PIN, password and one-time security code should never be sent to us through support or any account form.

After login, use the account support path and ask for the data connected with your account. State whether you need account details, a device session record or a wallet reference. We may complete phone verification before releasing account-linked data to you.

Device and cookie data help maintain a mobile browser session, remember an account path and identify unusual login activity. They can also explain why a new device asks for phone verification. Closing the browser may clear local session settings and require another login step.

Yes. Send a correction request through the support route after login and identify the field or reference that needs attention. We may ask for a phone verification step before changing account data, especially when the request could affect wallet matching or account access.

We retain wallet and support records only for the period needed for account operation, payment investigation, dispute handling, security checks and legal duties. The exact period can differ by record type and jurisdiction, and our process removes or separates records when that need ends.

Use the privacy contact path available through your signed-in account and ask about access, correction or clarification rights. Include your account identifier and the relevant issue, such as a GoPay status or mobile session. Eligibility for a request depends on local law.

Privacy Policy for Your Account Data

Get Privacy Help Beside Wallet Support

Account, Device and Wallet Controls

Data use

Cookies and sessions

Account security

Record retention

Your requests

Who receives data

Privacy Policy Questions for Indonesia Accounts

01 What does the pollo188 Privacy Policy cover?

02 Does the Privacy Policy store my DANA or QRIS PIN?

03 How can I request my pollo188 account data?

04 Why does pollo188 use device and cookie data?

05 Can I ask for a correction to my Privacy Policy data?

06 How long does pollo188 keep wallet and support records?

07 Where can I ask about Privacy Policy access rights?

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